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Replay

Watch every session back.

Full session recording with masking off by default, so your whole team sees exactly what each customer typed.

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Overview

Replay records every session on your site as video: each scroll, click and keystroke, including what customers type into search, address and payment fields. Masking is off by default, because a masked field cannot tell you why a customer hesitated.

Every session is open to everyone in your organisation and to your agency partners, kept indefinitely and searchable by name, postcode or basket. Teams that watch sessions together ship 23% more conversion tests.

How it works

  1. A script on every page records the page and every input field as the customer types, before they submit anything.
  2. Sessions are matched to the customer by email, so their history across visits plays as one timeline.
  3. Default project settings: text masking off, card masking off, access for all staff, retention indefinite.
Replay running on a storefront: session replay.
Replay on the Nestwell demo storefront, with default settings.

Add Replay to your site.

Free to start. No credit card required. Cancel by phone.